Once you have completed the
initial steps
required for setting up the Live Chat Service on your website, you need to
download the LivehelpGenie Agent Client software and install it on each Agent's computer.
Reference:
How do I start using
the Live Chat Service >>
Downloading and installing the LivehelpGenie Agent Client software >>
Logging in for the first time into the
LivehelpGenie Agent Client software
1. Click the First Time Startup Wizard
icon within the LiveHelpGenie folder in your Windows Start Menu.
2. Read the given instructions and when
prompted, mention your -
- Agent Username
- Agent Password
- Display Name - the name you wish to
display to your website visitors while chatting with them
3. You may choose to save your password, if
this is not a public computer and you would be using this computer for future
logins as well. Click the Save Password checkbox to accomplish this.
4. Click the Save Settings button to
save all of the above. Clicking the Finish button subsequently will
log you in into the LivehelpGenie client.
Subsequent logins into the LivehelpGenie Agent Client software
1. Click the LiveHelpGenie icon
within the LiveHelpGenie folder in your Windows Start Menu.
2. If you had saved your login settings
previously, you would get immediately logged in. Otherwise, you would be prompted
to enter the Agent Username, Password and Display Name.
